SnapScan is seeking an innovative and experienced leader with a passion for developing impactful solutions that drive business growth. Our ideal candidate will possess strong leadership skills to guide and inspire teams, a deep understanding of the fintech landscape, personal maturity to navigate complex challenges, and advanced technical proficiency to build and manage effective solutions. This role requires a dynamic individual capable of empowering businesses and generating value through cutting-edge fintech solutions.
As the Head of SnapScan, you will be accountable for the running of SnapScan, including the fast go-to-market delivery of impactful, digital, and client-centric solutions that enhance our value proposition for our clients while generating financial returns for our shareholders. You will be responsible for shaping the future of SnapScan, while ensuring smooth company operations, fostering a happy and engaged workforce and driving growth and innovation for our clients, as well as for both SnapScan and shareholder Standard Bank.
This role reports to the Board of Fire ID Payments and Standard Bank Business and Commercial Banking South Africa and is based in Cape Town.
If you have the drive to take initiative and lead effectively, you’ll find a tremendous opportunity to deliver impactful work to the market. You’ll also be instrumental in creating a vibrant environment of learning and innovation.
Key Responsibilities include:
Strategy Formulation & Implementation
- Accountable for developing and implementing SnapScan’s strategy as agreed with the Board
- Accountable for the management of SnapScan and corporate decision-making
- Collaborating with other executive heads and functions, both internally and externally, to implement the company's strategic and operational plans
- Reviewing and reporting on the company's strategy to the board, ensuring adherence to executive governance and that the team understands and executes the strategic objectives
- Cascading the company strategy and OKRs to the business, translating them into actionable goals for performance and growth. This includes implementing best practices and ensuring healthy collaboration with other internal stakeholders
General Management of the Business
- Drive the financial growth of the business and our shareholder Standard Bank
- Accountable for the financial health of the business, presenting monthly, quarterly, and annual reports (as required) in line with the yearly budget for board approval
- Ensuring that each business area operates efficiently in terms of its strategic and operational plans and objectives
- Overseeing the administration, prudent budgeting, monitoring, reporting, communication, and liaison on all company affairs at a level acceptable to the board
- Implementing, maintaining, and managing effective financial and non-financial controls throughout the company
- Prudently managing resources within budget guidelines according to company policy and within ethical corporate governance guidelines
- Developing, aligning, and mobilising the Senior ManCo Team on an ongoing basis
- Collaborating with the Senior ManCo Team to understand their requirements and ensuring that the strategy is translated into agile delivery
- Ensuring that all Heads of Functions, managers, and employees uphold SnapScan's high standards of excellence
- Managing and driving monthly feedback and OKR planning meetings, as well as quarterly planning meetings, with the broader ManCo team and SBSA
- Ensuring efficient coordination between all business units and SBSA
- Monitoring market trends and competitor activities to stay ahead of the competition
- Developing and scaling the company in accordance with business needs and budget
Solution Management
- Designing and developing cutting-edge solutions that are prioritised and agreed upon with the Board
- Implementing, running, and improving solutions
- Maximising solution revenue and ROI in line while optimising costs within agreed budgets
Standard Bank Group Partnership & Stakeholder Management
- Building and maintaining relationships with key stakeholders at our partner institution (SBSA) that are central to the company’s execution and success
- Negotiating and managing bank and third-party partnerships, service level agreements (SLAs), and contracts with other industry partners
- Creating and optimising collaborative work processes between the organisations, ensuring that SnapScan’s initiatives align with and enhance SBSA’s broader goals, and elevating overall customer experiences
Leadership & People Management
- Building and leading an effective and cohesive Senior ManCo team, extending to function managers
- Proactively hiring, motivating, managing, retaining and developing teams to achieve the required skill set and calibre of people required to deliver on the business strategy
- Ensuring a consistent approach to performance management, adherence to company values and policies, and fostering a highly motivated culture of operational excellence
- Steering the objectives and outputs for the respective functions aligned with the company's overall strategy and organisational goals
- Proactively responding to escalations, issues concerns, and addressing non-compliance and poor performance as required
- Assisting direct reports in scaling and adapting team structures in line with the company’s strategy
- Coaching and growing the competencies and capabilities of direct reports, engaging in succession planning, team design, and plans to achieve productivity and engagement
- Creating a sustainable, healthy and high-performing team environment and culture
Reporting & Metrics Management
- Driving performance by analysing and interpreting data and metrics
- Reporting on performance and putting forward improvements
Innovation & Continuous Improvement
- Identifying areas for Continuous Improvement and staying on top of new trends and developments in the fintech commercial and operational space
Compliance & Governance
- Ensuring that all company operations practices adhere to regulatory, security & privacy requirements
- Ensuring compliance with POPI, security and PCI regulations
This job may be perfect for you if you:
- Want to help drive economic growth and job creation in South Africa by empowering SMEs through innovative solutions.
- Have a strong strategic and commercial mindset and deal effectively with senior stakeholders
- Value innovation and strive to optimise and continuously improve technology, people and processes
- Understand the importance of deep, company-wide collaboration to deliver excellent products and customer experiences
- Have a solid grasp of data analysis and performance metrics
- Enjoy being hands-on and are not afraid to get your hands dirty
- Confidently lead others in times of uncertainty
- Relate well to people and easily establish good working relationships across all functions and management levels, working collaboratively and independently. You appreciate that social skills are important for networking, building business relationships and partnerships, conducting interviews and keeping up the team’s morale.
- Are transparent and authentic; you easily create connections and foster trust with those around you
- Have developed effective emotional intelligence, allowing you to relate well to others, read a room, and adjust your approach accordingly
- Are adaptable and flexible to effectively deal with rapid changes occurring in the industry.
- Are an expert communicator - you know how to find the best method and style to communicate thoughts, ideas, and feedback; you effectively distil information and contextually communicate what matters to the relevant audience
- Lead by influence and example by motivating, guiding and keeping teams focused on the vision
- Have a knack for explaining complicated things simply
- Are level-headed and cool under pressure
- Are comfortable with a hybrid work model
You should be great at:
- Leadership - leading teams to accomplish their goals; having a vision of what the results and success of projects look like; having a strong sense of purpose that evokes confidence and motivates your team/s, providing direction while inspiring, empowering, and trusting people to do their jobs
- Coaching
- Communication (both verbal & written)
- Negotiation
- Planning, organising and time management
- Analytical and critical thinking to help find creative solutions to problems
- Decision-Making
- Collaborating effectively with others, working in teams, building relationships, sharing ideas, resolving conflict
You are our ideal candidate if you have:
- An MBA, Post-Graduate, or Bachelor's degree in a relevant field
- A successful track record as a CEO, COO or Head of Operations
- Previous experience leading a company or considerable experience leading and developing effective, engaged and high-performing cross-functional teams
- Well-rounded experience in both corporate and tech startup environments (preferably in the fintech, financial services and banking and/or Payments industries).
- ~~‘Payments’ refers to eCommerce/wallets/card present/card not present F2F
- Experience serving on a board in an executive leadership role
- A sound understanding of Regulatory Compliance, Risk Management, Policy, Strategy, Data, and Information Governance
The benefits of joining our team:
- A competitive salary
- 30 days of annual leave
- A medical aid subsidy of up to R2 000 per month
- An Apple MacBook Pro and the necessary gear
- Discretionary performance bonus
- Flexible office/remote working - depending on the importance of critical in-person meetings, you can choose whether you want to work remotely or from the office.
- Paid undercover parking (when working from the office) or city parking reimbursement when the office parking is full
- The opportunity to be part of a great team and culture
- Lots of opportunities to learn
- 3 days of Mental Health Leave per year
