We are looking for a Financial Operations Specialist to join our growing Operations Team! Our small but dynamic Operations Team is looking for a highly skilled individual who is able to make crucial enhancements to our customers’ payment experience.
As a Financial Operations Specialist, you will be responsible for ensuring the reconciliation, movement and tracking of funds in several SnapScan accounts and verifying that all SnapScan funds are appropriately accounted for thereby reducing the risk of loss of funds and enabling revenue growth.
Key responsibilities will include:
Merchant Settlement Distribution
- Processing daily settlement instructions to ensure merchants receive accurate and timeous settlement payouts
- Investigating and resolving cases of failed merchant settlements to ensure merchant settlements are directed to the correct merchant bank accounts
- Assisting tier 1 merchants with settlement reconciliation requirements to ensure accurate accounting of their funds
Revenue Enablement and Loss Reduction
- Overseeing the movement and reconciliation of funds between the SnapScan settlement, wallet and fee receipt accounts to ensure funds are allocated to the correct accounts for revenue management
- Processing and optimising the merchant invoicing process to ensure that SnapScan revenue is collected by:
- ~maintaining the invoice records
- ~recovering gross settlement merchant fees
- ~liaising with our banking partner to generate and distribute invoices to required merchants
- ~collecting failed fee debits directly from merchants
- ~maintaining the SnapScan debtors ledger
- Reconciling the SnapScan electricity account to reduce the risk of revenue loss as a result of service provider technical errors
- Managing the transaction refund process to ensure funds are accurately transferred and accounted for in the SnapScan accounts to reduce the potential loss of revenue
- Providing financial operations insights and considerations during the development of new products and features ensuring financial risks are identified and appropriate actions taken to reduce potential revenue loss
Financial Operations Analytics
- Producing analytics and reports on the overall performance of the financial operations to provide clear trend/issue identification to optimise decision-making and problem-resolution
Operations Projects & Assistance/Support
- Collaborating and partnering with the Operations Team to co-create and implement project plans and initiatives to execute the Operations Team strategy
- Collaborating with the Operations, Compliance and Customer Experience Teams on the management of customer queries over the weekend ensuring that customers receive excellent customer service and that their queries are resolved
- Collaborating with the Fraud Ops Specialist to manage the daily fraud limit alerts ensuring that fraudulent transactions are identified and appropriate actions are taken to reduce financial loss to the business
This job may be for you if:
- You are a team player. You reach out to peers and cooperate with others to establish collaborative working relationships. You understand that flying solo is a limiting and isolating choice and know that making your team look good works far better than creating a one-man/one-woman show
- You have excellent communication skills (verbal and written) that enable clarity at all levels
- You are comfortable in engaging with other teams and senior stakeholders across the business to resolve operational queries
- You are collaborative and responsive while able to work independently and with minimal supervision
- You have the ability to understand complex problems and identify potential solutions
- You have a strong sense of ownership and accountability.
- You enjoy problem solving. You can solve problems by analysing situations and applying critical thinking to resolve problems. You can decide on courses of action and implement the solutions developed to overcome problems and constraints
- You have high attention to detail and can easily spot anomalies
- You are agile and flexible in your approach and can switch between tasks easily
- You are relentless in your pursuit for operational excellence and providing exceptional customer service
- You are willing and able to work remotely (we have a hybrid work model), as well as be available after hours and on weekends on a rotational basis (every 7th weekend)
- Basically, you will blow us away with your workethic, your passion, your integrity, your attitude and your energy
You are our ideal candidate if you have:
- 1+ years of experience in a financial operations role within a FinTech, Banking, Payment or Financial Services environment
- In-depth understanding of payments in a FinTech environment
- Experience in account reconciliation
- Experience in data analysis/manipulation
- Bonus points for:
- ~ A relevant bachelor’s degree or professional certifications in Banking or Finance
- ~ Experience in using business intelligence software: Looker, Sumo Logic
- ~ Experience with Agile-friendly collaborative tools such as Jira, Slack, Miro
The benefits of joining our team:
- A competitive salary
- 30 days of annual leave
- A medical aid contribution/fringe benefit of up to R2 000 per month
- An Apple MacBook and necessary gear
- Discretionary annual bonus
- Lots of opportunities to learn
- Flexible office/remote working - you get to choose whether you want to work remotely or from the office, depending on the importance of critical meetings
- Paid parking (when working from the office)
- Mental health days
- The opportunity to be part of a great team and culture!
